Furious with WebAfrica

I have been with WebAfrica for some time, re located to another physical address and requested for my line/services to be transferred to the new address. This was done on 5th of April 2022. I requested for the change to be done for 26th June. WebAfrica told me I should make use of MetroFibre instead of Frogfoot at the new location. There was no Fibre line from the street into the house, so I requested for it to be done, and it was. Today is 27th July 2022, still NO SERVICE!!! You can't contact WebAfrica via telephone, the only way of communication is via WhatsApp with them. They told met today that there is no Fibre line at the new address, AFTER I told them I stood there when it was installed and tested by MetroFibre. The service of this Company, WebAfrica, is totally useless seeing it has been more than 3 months and still I have no Internet connection. I tried to cancel and go tp RSAWeb, but they can not help because WebAfrica has to cancell and release my line?????