Furious Webafrica Client

Webafrica is the absolute worst network service provider they are extremely unprofessional and have no customer service ethics.

I have logged numerous queries with them the agents all speak a different sentence neither says the same thing when it comes to facts and accurate information everyone give you different information.

I have sent 9 complaints via email as it was said that's how I should complain in a space of a week and I have yet not received any response, acknowledgment or email indicating someone is looking into my complaint the agents have given me incorrect email addresses. I requested a manager to call me back on the 5 occasions I chatted to an agent and they indicated it could take 24 - 48 hours. It's been a week and no call back.

Now how am I to take a agent seriously when they give incorrect information and cannot get a superior to call me back. The worst part is that you have to be on WhatsApp or the internet to chat to these agents they take 2hours to get you the correct agent then the agent takes 30 mins in-between each response. So you spend 8hours dealing with your own query and it's still not resolved.

How is this company employing staff that cannot communicate when we are paying for this service they say they do not communicate via email but miss a payment and someone emails you immediately, so they basically choose when to use a certain platform to communicate. How do you not have a call centre when your chat bot service is pathetic??

Now this is a service provider that rips you off but does not know how to take care of the people paying their salaries?

The sales agents are so quick to sell you the deal via the phone telephonically but you have to chat to a agent via WhatsApp. This is a horrible option this is a horrible service webafrica is there worst service provider to have fibre or internet with.

If you ever want a service provider that communicates and responds this is not the one the agents are rude uneducated and love to tell you they have loadshedding so they have to transfer you and you end up waiting another 2hours for a new agent. How does the loadshedding affect your work webafrica should make provision for this but they leave their customers for 2 weeks with a unresolved issue.

I will never recommend this to anyone you will be much happier with Rain at least they communicate and it's a fraction of the price for a stable internet connection.

I requested so many call backs and answers to my question but have not received anything. Just don't pay a premium and they will hunt you down.

I am very annoyed very frustrated and absolutely furious with this company called webafrica.

Chandré September