FURIOUS CUSTOMER

I have fibre through Webafrica with Vuma.

They failed to deduct my monthly debit order so my line has been disconnected.

An email was sent to me saying my line has been disconnected due to non-payment but nobody called me or emailed me to let me know that the payment failed.

I contacted them via WhatsApp and the service I received from 2 different chat agents was the worst customer service I've ever experienced in my entire life.

I was sent a link to someone else's account to make payment,no security checks were done when I contacted them bout my account with them.

I was transferred from 1 person to another with no resolution and asked questions that didn't make sense to me. I was told to contact my bank ,my think is why is my debit order failing now after I've been laying Webafrica for months since I started working from home.

I am furious and ready to take this to the highest person in their company I'm shocked that agents have no integrity and don't take ownership,they don't accept the chats are you telling me you have 2 agents working at your company because that's all I've gotten over the past few days.

I am sick and tired of the bad service I'm receiving from them I want my line reconnected Asap as I require internet in order to do my job.