Full what's app conversation with sucks thanks wed Africa u guys treat new possible customers as what

Was things of changing but think again because I was looking to switch and then they just prosssed my order with no information coming to me then the still try changing me on my account even though I haven't had use or used there services they say it was at my house but no it was not [9/23, 16:51] Webafrica: Hi there 🤖 [9/23, 16:51] Webafrica: Hi Mitch, thank you for making use of our Live Chat support chat.

Our friendly bot, Willie will try to answer any questions you may have.

You may also use the following menu shortcuts (type the shortcut in bold below).

*0*: Main Menu. *1*: Check available internet services in your area. *2*: Troubleshoot your connection. *3*: Check if you're affected by any outages. *4*: Chat to one of our agents. *5*: Get an update on your line fault. *6*: Search our Knowledgebase Articles for answers. [9/23, 16:52] My King: 4 [9/23, 16:52] Webafrica: Thanks Mitch Lezar. Please choose the appropriate option below so that we may direct your chat to the correct department.

*1*: I have a billing enquiry. *2*: My service was recently activated, I need help setting it up. *3*: I need an order, delivery or installation update. *4*: I want to order a service/product. *5*: I have a connection/speed issue. [9/23, 16:52] My King: 3 [9/23, 16:52] Webafrica: To help us assist you quicker, please choose one of the following reasons for this enquiry:

*1*. I am moving homes or have moved homes and need to follow up on my order, installation or activation *2*. I need to reschedule the agreed day or time for my installation *3*. I recently placed an order and need assistance correcting the address *4*. Im following up on my order, installation or service activation *5*. Im following up on my upgrade or downgrade request *6*. Im following up on the delivery of my router *7*. Im not happy with the installation at my premises *8*. My service was cancelled and Im following up on its reconnection *9*. Other *10*. The installer failed to pitch up for my installation [9/23, 16:53] My King: 4 [9/23, 16:53] Webafrica: Thanks! We will connect you to the next available agent as soon as possible.

Need to go grab a cuppa? No problem! Just keep an ear out for when we message you on this platform. [9/23, 16:53] Webafrica: *Wendy*: Hi there, my name is Wendy, how can I assist you today? [9/23, 16:53] My King: Hello 👋 [9/23, 16:54] My King: I need some clarification on my order I am getting emails and sms's saying my order is being [9/23, 16:57] Webafrica: *Wendy V.*: Hi and thank you for contacting Webafrica. [9/23, 16:58] Webafrica: *Wendy V.*: Please advise on the emails and smses you ae receiving? [9/23, 16:58] My King: I jeed to know what's happening and whats everything going on as I know I app**** but I haven't paid for it anything yet bet [9/23, 16:59] My King: Webafrica: Great news! Your order has been placed with your Fibre provider. Once they have accepted your order (usually within 7-14 working days), they will schedule installation (if applicable). Please note: We cannot fast-track your order. [9/23, 16:59] My King: That's the first sms [9/23, 16:59] My King: And the 2nd is the same and says delivery 7th of October [9/23, 16:59] Webafrica: *Wendy V.*: I am sorry to hear that you are having issues with your account. [9/23, 17:00] My King: Hello Mitch,

Thank you for your order! We have submitted your order to your Fibre Network Operator.

Once they have approved the order (usually between 7-14 working days if all goes according to plan), they will be in touch with installation details (if applicable). If you are taking one of our free-to-use routers, it will be delivered within the next 2-5 business days.

Please commit to a suitable time to meet with installers. They will call you on the mobile number you provided to us upon signup and could possibly call from an unknown number. If installation is not required at your premise, we will let you know when your Fibre is active.

Kind Regards, The Webafrica Team [9/23, 17:00] My King: That's the email [9/23, 17:01] Webafrica: *Wendy V.*: We apologise for the inconvenience caused. [9/23, 17:01] My King: Please explain it to me [9/23, 17:01] Webafrica: *Wendy V.*: I will do my best to help you with your query but before we get started, I just need you to answer the following security questions related to the account. [9/23, 17:02] My King: Yes that's fine [9/23, 17:02] Webafrica: *Wendy V.*: Please confirm: Are you the accountholder? [9/23, 17:02] My King: Yes I am [9/23, 17:03] Webafrica: *Wendy V.*: Thank you for confirming. [9/23, 17:03] Webafrica: *Wendy V.*: Please also provide your name and surname, physical address, ID No linked to your account, and email address. [9/23, 17:12] Webafrica: *Wendy V.*: Your responses are greatly appreciated, Mitchell [9/23, 17:14] My King: Yss please give me feedback [9/23, 17:15] Webafrica: *Wendy V.*: Please give me a few minutes to look into your account. [9/23, 17:15] My King: Yes please [9/23, 17:29] My King: Hello [9/23, 17:30] Webafrica: *Wendy V.*: Thank you for holding and for your patience. [9/23, 17:31] My King: Yes please [9/23, 17:37] My King: Wendy [9/23, 17:38] Webafrica: *Wendy V.*: I have looked into your account and I do see an outstanding balance. [9/23, 17:39] Webafrica: *Wendy V.*: I also see a note on the account for an order placed today for your reconnection. [9/23, 17:39] Webafrica: *Wendy V.*: Please advise if you have contacted us today about your account?, [9/23, 17:42] My King: No that was not me [9/23, 17:43] My King: I haven't paid anything because I haven't used use wifi at all as I don't have anything at my how [9/23, 17:43] My King: How much do I owe [9/23, 17:44] My King: I was looking at ur guys offers I haven't received anything or used ur wifi I Stoll have my rain wifi In my house [9/23, 17:46] Webafrica: *Wendy V.*: I truly apologise for the confusion caused by this. [9/23, 17:47] My King: So please explain it to me in details [9/23, 17:47] My King: I need someone to call me and explain this to me [9/23, 17:50] Webafrica: *Wendy V.*: I have reached out to the agent who has placed the reconnection. [9/23, 17:50] Webafrica: *Wendy V.*: Please hold on the line. I will provide you with an update shortly. [9/23, 17:51] My King: Please do [9/23, 18:03] Webafrica: *Wendy V.*: I apologise for the delayed response. My laptop went into an automatic update that I was unable to stop. [9/23, 18:11] My King: U back now [9/23, 18:15] Webafrica: *Wendy V.*: Thank you for your patience and understanding. [9/23, 18:15] My King: Do we have any answers now please [9/23, 18:15] Webafrica: *Wendy V.*: The reconnection order seems to have been placed in error. [9/23, 18:15] Webafrica: *Wendy V.*: This will need to be cancelled since there is a balance owing on the account. [9/23, 18:16] My King: How can I owe when I don't have u in my house [9/23, 18:18] Webafrica: *Wendy V.*: Upon checking the account, I do see that a direct debit was attempted on 01/09 and re-attempted on 04/09 [9/23, 18:18] My King: For what [9/23, 18:19] My King: As I am not as the current stage have anything of u guys giving me wifi [9/23, 18:19] Webafrica: *Wendy V.*: Please be advised that your Vumatel package is a monthly direct debit option. [9/23, 18:19] My King: So how much would I be paying when I haven't used ur services [9/23, 18:20] Webafrica: *Wendy V.*: You have not cancelled this service with us. [9/23, 18:20] My King: Yes but I haven't had ur services in my house [9/23, 18:20] Webafrica: *Wendy V.*: Please be advised that the service is an upfront payment. [9/23, 18:20] My King: I haven't used u guys once I don't have a rooter or something from u guys [9/23, 18:21] My King: That's what I'm Trying to understand how much I owe and for what [9/23, 18:21] Webafrica: *Wendy V.*: As advised, there seems to be confusion in the account, which has resulted in a reconnection being placed, although the balance is outstanding on the account. [9/23, 18:21] My King: So what does that mean for me [9/23, 18:21] My King: What is the outstanding amount [9/23, 18:23] My King: I would like this all to be sorted out because to this day I hag Eno vuma in my house or that's be active at my house [9/23, 18:23] My King: I am using rain wifi at the moment I was thinking if switching over to web Africa but now this has shown me why I wouldn't want to do that [9/23, 18:24] My King: Why would I join you guys if u guys can't get my account right before I even start using web Africa [9/23, 18:28] Webafrica: *Wendy V.*: Mitch, I am truly sorry for the inconvenience caused. [9/23, 18:29] Webafrica: *Wendy V.*: You placed your order in July, and it has somehow progressed on 18 September. [9/23, 18:30] My King: That's not fair on md [9/23, 18:31] Webafrica: *Wendy V.*: I fully understand that you are now with a different internet service provider. [9/23, 18:31] My King: I really do need someone to explain to me because I have bank changeers now from web Africa for this and this is truly unfair and not understandinfg how this [9/23, 18:32] Webafrica: *Wendy V.*: Please confirm that you want the Vumatel order cancelled? [9/23, 18:32] My King: So nobody Is gonna to my bank chargers [9/23, 18:33] My King: But I see now that u guys don't appreciate new customers