1 reviews | Active since Jan 2018
Full refund not returned
I had an account with Webafrica for Cell C LTE data, I canceled the package in December 2018, at the end of Jan 2019 they billed me R1999.00 with any authorization because after I canceled my product I asked them to remove my bank details of the system, little did i know this was not done as per my request and they Debited my account for R1999.00 for the LTE router , i returned the router the 1st week of Feb 2019 and was advised it would take 5 working days for a refund , it took them almost 3 weeks to refund me ,and they did not refund the full amount they Refunded R1735.96 i called the client services department to ask why i was not refunded the full amount of R1999.00 the agent advised me that i owed them for a top up from Nov 2017 , what bull**** is that why did they not deduct the top balance a year ago !!!
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
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Kind regards,
Webafrica
Best regards,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Best regards,