Frustrating service from Webafrica

Frustrating service from Webafrica.

I contacted them via their whatsapp channel in January 2022 to request an upgrade to my fibre line. The upgrade stipulation was to price matched to another service provider at a value of R649. After several days of back and forth communication (via whatsapp) they said that their sales management has approved the price match. It took them a full month to do the upgrade but now in March 2002 I received my bill yesterday and see that I was billed incorrectly at R749 (not according to the price match of R649). I contacted them again today (02/03/2022) first via telephone but they had me on hold for 22 minutes so I then tried their whatsapp channel. The agent then tells me that management is unaware of this arrangement.

I am so frustrated. I have been with webafrica for more than 3 years and decided to stick with them provided that they can price match a deal that others were offering. Add to this, its extremely difficult to speak to them directly over the phone. They push you to use whatsapp and they taking a very long time to even respond to messages.

If I do not get contacted by an agent to sort this matter out, I will cancel my services with the. So sad to see that companies like them do not value their customers and do not try to retain their business.