Frustrating ISP

It’s concerning to see so many complaints about this company on Hello Peter, yet they don’t even bother to respond. That alone speaks volumes. It makes me hesitant to write this review because it feels like no one will read it or take any action.

This company simply does not care. Their agents are completely clueless and seem to have no idea what they’re doing. It’s as if someone starts attending to your query, disappears for an hour, and then comes back with a meaningless one-line response. You can write a detailed paragraph asking for clarity on why your issue was escalated, but they won’t take the time to give you a proper explanation. Instead, they leave you frustrated, as if their purpose is to drain your peace of mind. They thrive because they never have to face the frustration they cause. They hide behind their keyboards

What they are efficient at, however, is deducting unreasonable amounts from your account without explanation. And when you query these deductions, they refuse to refund you.

This is now the third time I’ve had to pay for mistakes made by their agents. On this occasion, they deducted R2000 from my account without any valid explanation.