Frustrating Experience with WebAfrica....run the opposite direction!!!

**Rating: zero stars

I had a frustrating experience with WebAfrica that I feel compelled to share.

In April 2022, I saw an online special for fibre-to-home from WebAfrica and decided to apply. I received an email on July 27, 2022, confirming my order was placed and just waiting for infrastructure completion. Fast forward to 2024, I received an email stating that my long-forgotten order was finally successful. Given the attractive package compared to my current expensive plan, I decided to proceed.

However, after the router was delivered, I realized that WebAfrica simply wasn’t a good fit for me. I attempted to cancel the order, but they had already debited my account before I received any service.

On October 15, I received what I can only describe as a legal threat regarding the router, demanding its return. I reached out for assistance, and Maria Teleka was helpful in coordinating the router's collection. The router was picked up on October 18, and Maria last contacted me on October 23, asking for my banking details for a refund.

Since then, I’ve heard nothing. My emails have gone unanswered, and despite the initial threats of legal action if I didn’t return their equipment, they have since gone silent. It’s now months later, and I still haven’t received my refund.

WebAfrica has proven to be a disappointment, and I strongly advise others to think twice before using their services. I just want my money back!