Frustrating Experience Despite My Patience and Industry Knowledge

As someone with a background in customer service, having worked in a call center and on chat platforms, I typically avoid airing complaints on social media. However, after nearly a week without internet, despite a debit order already going off, I feel like this is my only option to get something escalated.

My experience with Webafrica has been frustrating from the start. I moved into a new apartment and needed a fibre box installed. I spent almost 6 hours on WhatsApp with little to no communication from the agent, Cuma Mahlulo, and despite repeated requests, I received no updates or a call. It wasn’t until after the weekend, when I finally spoke with Ashlene and Enrico, that I started to feel like something might actually get resolved. They were both professional and kept me informed, but even now, almost a week later, I still haven't been contacted by OpenServe, and I still don’t have internet.

As someone who understands the challenges of customer service, I’m disappointed that it’s taken this long to get any traction on my issue.