FRUSTRATING CUSTOMER

Very very upset customer, I have made payment for installation more than a month ago, apparently installation gets done within 14 days, which is already enough time.

Installation guys came out to my place within 25 days to be exact, only to be told that installation cannot be done because of the order that was place incorrectly from webafrica, and I need to contact webafrica to change the order. I tried calling which you wait more than an hour to get through to an agent and on WhatsApp which you wait another 30 mins for a response.

I have now been told that the Installation guys will be at my place in 5 weeks. I have friends that's installation was done in 3 days.

Why am I waiting 3 months to potentially be sorted? Why is your response service this slow? Why is your customer service this poor?

I am starting to become an extremely frustrating customer, and will not advise anyone to sign up with webafrica