Frustrating and abysmal Service!

I have been trying to get in contact with anyone from Webafrica for a week now!

Logging tickets has been removed on thier online site in favour of a Whatsapp Support Number. Going to the Whatsapp support makes you deal with a Bot for a bit. Then eventually it says it will connect you with a representative.

Its says that its taking longer than usual about 8 times and then says there is no representative to connect and they will log a call back ticket.

I have done this 8 times with 8 call back tickets logged and not one reply.

I send emails to thier help@webafrica address which then creates a ticket and then 5 minutes later, it closes the ticket.

Even before they removed the ticket logging, I logged a ticket and asked if they have a 1000mb package to upgrade to. The reply was that I should restart my router if I'm having issues with internet? Absolutely unrelated to the question I asked which shows they didnt even bother to read my ticket properly in the first place!!

I am having massive packet loss on thier network and I have had it with the terrible support! The only way I can think to get thier attention and for someone to contact me is through Hellopeter which is crazy! All I need is my SN nunber from them so I can move to another ISP.

I will never use thier services again and will move all my clients and firends that I introduced to them, away from them to another ISP that actually takes my calls or responds to my emails.