FRUSTRATED! DON'T USE!

Shocking how you can NEVER get hold of anyone at WebAfrica! I am so sick of talking to robots!! They dont call back, quick to direct you to another department and keep wasting your time! We cancelled our Month to Month contract on our Customer Portal as they suggest we do, with a 30 day notice period, we returned our router within the 20 day suggested period, to their CPT Offices. They bill us for a service we no longer use, and send threatening emails and sms to say my account is due for payment they will suspend my service. The service I have no access to since mid April 2021 already. I even received a confirmation email that states my services are cancelled, and they are so sad to see me go etc etc. Try to call them, wasted over R300 airtime to resolve it and guess what, they put me through to a technician...................... more than 6 times, the same route. There must be a massive step missing in their operations manual for their call centre. Frustrated! - why do they allow their customers to cancel a month to month contract on line, and then does not cancel it on their side.