Frustrated Client due to lack of communication and client is being involved in intercompany issues WEB AFRICA AND METROFIBRE

I am Monicah Sekobo account 13739 , I use Webafrica for my wifi services , when I joined them last year I was told I will be billed under MetroFibre GO and was given the account number for MetroFibre since ai joined I have been paying them last week I was disconnected despite making payment I contacted MetroFibre Go and I was told I am with MetroFibre Direct , when I contact Metro Fibre Direct they tell me to contact Metro Fibre Go and it was a ping pong between Go and Direct eventually I got re-connected. Today once again I got disconnected I then contact WebAfrica I was assisted by a lady Ned JUANITA W she says to me I am.disconnected due to non -payment , I send her the proof of payment and tell her ai did pay she tells me.she has drafted an email to the collections department I am waiting now almost 2 hours , i keep asking how long does it take for reconnection as I have paid she tells me.i need to tell MetroFibre to pay Webafrica. I ask her why must I communicate this to MetroFibre because I am.paying to an account that was given to me by them when I joined . If there are changes between these companies I was not informed I only get yo know this after being disconnected even though I have paid. I am still waiting to be re-connected . These 2 companies need to communicate with each other as they have a relationship if there are changes i as the client must be informed because I am not aware of them