Frustrated Client

I spoke to an agent Donna Kgosimang on the 22 November 2024, email *** regarding getting vuma fibre connection who confirmed with me to make a make a payment of R529 and she even forwarded me the ref number to use when i pay at the store. She mentioned that the payment must be made in 24hrs and i made the payment the next day on the 23rd November, to date i have not received a call from Vuma for installation, they keep sending me messages with my logins but no installation has been done. I keep sending messages to WebAfrica and they take 2 days to respond and when they respond they keep giving the same response that an agent will call me. I really dont know what to do anymore. Its a month now since i made the payment and their sales people are not assisting a lady even dropped a call on me saying she cannot assist as i need to speak to someone on the WhatsApp line that is so useless as well. Since you are unable to send someone for installation please give me my money back. Have a customer service line because the WhatsApp line no one is checking it, and it is not user friendly. I was on it now and instead of getting me an agent i am getting your trading hours. WEBAFRICA IS USELESS AND I REALLY WANT MY MONEY BACK BECAUSE THEY HAV RUDE STAFF AS I WAS SHOCKED THAT THE LADY TOLD ME THAT SHE IS PUTTING DOWN THE PHONE SINCE SHE HAS LOGGED A CALL FR ME TO GET A CALL AND I TOLD HER NUMEROUS TIMES THAT I HAVE BEEN TOLD THE SAME BEFORE AND TO DATE NO ONE GOT BACK TO ME.