Frustrated client

My name is Kegomoditswe Mokgotsi. I have fibre with Webafrica and on the 19th of February 2025 my fibre stopped working in the morning and I was told that my voucher has expired , of which it normally expires at midnight. I tried to make a payment on the 20th of February 2025 with no luck as I was told that my service was suspended and I need to register again, and I did exactly that.

On the 22nd of February 2025 I spoke to one of their agent and she said I can make a payment and I made a payment using a link send to me by one of their agents. Fibre was reinstated immediately surprisingly on the 3rd of March my services was cancelled again and I contacted them yesterday the 4th of March and unfortunately I did not have the Sn number as I was not home.

I called in again this morning and the lady by the name of Tiffany asked fir proof of payment and gave her proof from my bank statement and apparently that is not enough for them , she kept on asking fir pay fast proof of payment and told her that I don't have that.

I went into the link and login and I entered my contact number and OTP was send and I entered it and I choose to pay using my Visa card. I entered my Name and Surname , card number, expiry date and CVC Number and pressed continue and got a message from my banking app to confirm the payment, I confirmed the payment and went back to the link and payment was successful.

I paid and yet my fibre is down. I am angry and frustrated and I am told to wait for 48 hours as they are still investigating. Data is soo expensive and my child can't even do her school work as we use Fibre a lot.

I want them to reinstate my fibre as I have paid and send my bank statement as proof of payment. Transaction performed on the 22.02.2025 however it was cleared on my account on the 26.02.2025.

I want answer's with immediately effect as this is costing money as I am buying data everyday.