ZK
Zanelle K
1 reviews | Active since Sept 2026
04 Sept 2026, 18:08
Frustrated by lack of response
My experience with Webafrica has been that it's fine until it's not fine and then it's really bad. On Wednesday the internet light on the router went red and since then I have been trying to get help to fix it. I get passed from one agent to the next to the next, having to repeat my story and it doesn't seem like anyone is able to assist. I keep having to wait for vague WhatsApp replies that leads to nothing. It's so frustrating not being able to just speak to someone who can tell me what the problem is and then aim to solve it. Please can you look into your customer service.. I'd love to have my wifi back for the weekend.
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Webafrica's replyOfficial
07 Sept 2026, 09:31Hi Zanele,
We understand how frustrating it is to be without your internet since Wednesday, especially after having to repeat your issue while being moved between agents. You shouldn’t have to keep explaining the same problem when you’re simply trying to get your connection restored.A fault has been logged and is currently in progress with our Support Team. They are working on the matter to get your connection back up and running.We appreciate your patience while the team works through the fault and understand how important it is to have your Wi-Fi working for the weekend.Warm regards,
Webafrica Crew
We understand how frustrating it is to be without your internet since Wednesday, especially after having to repeat your issue while being moved between agents. You shouldn’t have to keep explaining the same problem when you’re simply trying to get your connection restored.A fault has been logged and is currently in progress with our Support Team. They are working on the matter to get your connection back up and running.We appreciate your patience while the team works through the fault and understand how important it is to have your Wi-Fi working for the weekend.Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 09:31
Official
Hi Zanele,
We understand how frustrating it is to be without your internet since Wednesday, especially after having to repeat your issue while being moved between agents. You shouldn’t have to keep explaining the same problem when you’re simply trying to get your connection restored.A fault has been logged and is currently in progress with our Support Team. They are working on the matter to get your connection back up and running.We appreciate your patience while the team works through the fault and understand how important it is to have your Wi-Fi working for the weekend.Warm regards,
Webafrica Crew
We understand how frustrating it is to be without your internet since Wednesday, especially after having to repeat your issue while being moved between agents. You shouldn’t have to keep explaining the same problem when you’re simply trying to get your connection restored.A fault has been logged and is currently in progress with our Support Team. They are working on the matter to get your connection back up and running.We appreciate your patience while the team works through the fault and understand how important it is to have your Wi-Fi working for the weekend.Warm regards,
Webafrica Crew