Frustrated beyond frustrated

If I can give this company a minus star I would. Webafrica is the worst service provider to date. We have been fighting to sort out our wifi reconnection by paying via an easy pay system. I don't have a bank account anymore to do a debit order so I need a god damned voucher number to pay this account. But yet again I'm getting pushed from department to department who are NOT understanding what's going on. I've spoken on chat to people who keep putting through to these departments that cannot help me. Then I've been told that I have come back as *****ulent... ***!!! Every month I've been paying out of my bank account through a debit order. I don't know what to do anymore about webafrica as I'm more frustrated everyday. All I need is to get my wifi reconnected by paying the R399 via easypay. Why is it so difficult to do this? You cannot get a hold of any manager or head of department that can help with this.