Frustrated beyond

I have never received such bad service before from any service provider.

Firstly, you can never get hold of anyone telephonically and you wait for hours on end. Secondly, insofar as the WhatsApp live chat support is concerned this is useless as all the agents - every time it is a different agent- reply by saying that the matter has been escalated, but there is no follow up. It is a month later (after my fibre router has been delivered) and still no fibre installation and no one has contacted me to arrange a date for the installation.