Frustrated at service delivery and communication

Relocated last year to CT, had no option but to take webafrica because we are not allowed to get anything else in the complex we're staying. Their customer service is terrible because we can't even make a call to query anything, we have to whatsup of which we need data and doesn't make sense when the service is down and we can't connect. Secondly getting someone to assist on whatsup is ridiculous because you wait, I have waited since yesterday and still no agent has contacted me. I have not paid my bill because of financial situation but now want to reconnect but they have already handed me over. I do not understand as I have proof of me trying to make payments on their useless system as I was told they cannot redebit my account. Something needs to be done to make this service more accessible to customers as we cannot only have one option to communicate with a provider.