mB
mandy B
1 reviews | Active since Jun 2020
01 Jul 2020, 18:09
Frustrated and annoyed
I have been with WebAfrica for 3 years, they were brilliant until now. I am so frustrated - I have tried contacting them through every possible port of communication (email, phone, WhatsApp, Facebook messenger, creating tickets). Its now been 3 days and no one responds. Are they even operating??? I had fibre installed 5 days ago and I want to use my existing router and no one is able to help me to get it running as no one answers!!! At this point I feel like I’m just talking to myself. I even rang Octotel who got hold of WebAfrica and assured me someone would contact me within 30 minutes. That was 3hrs ago and I’m still waiting. Will someone please help me get my existing fibre sorted!!!!!!!!!
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mandy B's updateReviewer Update
01 Jul 2020, 21:01UPDATE: After emailing support directly I finally got a reply from Support and I am now sorted. Thank you for finally giving me direction, and for solving my problem. I am online now and can work again. However, WebAfrica, I would suggest that you communicate regardless of whether you can help or not. Take off the automated process, it creates frustration and you feel like no one is listening. Also the cuteness becomes way less cute!!
mB
mandy B's update01 Jul 2020, 21:01
Reviewer Update
UPDATE: After emailing support directly I finally got a reply from Support and I am now sorted. Thank you for finally giving me direction, and for solving my problem. I am online now and can work again. However, WebAfrica, I would suggest that you communicate regardless of whether you can help or not. Take off the automated process, it creates frustration and you feel like no one is listening. Also the cuteness becomes way less cute!!