Frustrated

The whatsapp chat support is a complete fail. It takes 4 or more hours to talk to someone. Then when you speak to someone it is a different person and they don't know what was discussed previously so no one has a clue. It is not working at all. Then why do they give you the move homes option?????? This option is also not working they took R 250 off of our account for installation, but we already have a rooter?? And it is installed. Now they send us emails and smse to say we have cancelled and should return the router???? We moved homes we did not cancel. So frustrating really. Get another communication method and remove the move home option.