PM
Phumelele M
1 reviews | Active since Aug 2025
04 Mar 2026, 10:49
Frustrated
I am so disappointed in them. My line is disconnected. It was on from the first until the 2nd in the morning. I paid on the 1st of March 2026 I tried contacting their agents on their WhatsApp platform they promised that they will attend to it by Wednesday which is today. But they haven’t. I paid for the services but I am not getting them. This is truly frustrating and unfair. I need my connection I used the I internet for work purposes.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
04 Mar 2026, 12:39Hello Phumelele. We completely understand how frustrating and disruptive it is to be without your connection, especially when you rely on it for work. We truly appreciate you bringing this to our attention and sharing the details of your payment and attempts to get assistance. The agent you spoke to on chat has raised a request to allocate your payment so that the service suspension can be lifted and your connection restored as soon as possible. To ensure this is handled urgently, we’ve also logged a follow-up with our Finance team, who are working on your profile to resolve this matter. We’re committed to getting your service back online quickly. Thank you for your patience while we work to make this right. R^
Webafrica's reply04 Mar 2026, 12:39
Official
Hello Phumelele. We completely understand how frustrating and disruptive it is to be without your connection, especially when you rely on it for work. We truly appreciate you bringing this to our attention and sharing the details of your payment and attempts to get assistance. The agent you spoke to on chat has raised a request to allocate your payment so that the service suspension can be lifted and your connection restored as soon as possible. To ensure this is handled urgently, we’ve also logged a follow-up with our Finance team, who are working on your profile to resolve this matter. We’re committed to getting your service back online quickly. Thank you for your patience while we work to make this right. R^
Webafrica's replyOfficial
04 Mar 2026, 12:43Hi Phumelele, thank you for sharing your feedback.We completely understand how frustrating it is to pay for a service and not have your connection, especially when you rely on it for work.Please be assured that an escalation has been submitted for your payment to be allocated, and our team will review your case to restore your service as quickly as possible.We appreciate your patience and are committed to ensuring your connection is back up and running promptly. U^
Webafrica's reply04 Mar 2026, 12:43
Official
Hi Phumelele, thank you for sharing your feedback.We completely understand how frustrating it is to pay for a service and not have your connection, especially when you rely on it for work.Please be assured that an escalation has been submitted for your payment to be allocated, and our team will review your case to restore your service as quickly as possible.We appreciate your patience and are committed to ensuring your connection is back up and running promptly. U^
Webafrica's replyOfficial
04 Mar 2026, 12:46Hi Phumelele, thank you for sharing your feedback.We completely understand how frustrating it is to pay for a service and not have your connection, especially when you rely on it for work.Please be assured that an escalation has been submitted for your payment to be allocated, and our team will review your case to restore your service as quickly as possible.We appreciate your patience and are committed to ensuring your connection is back up and running promptly. U^
Webafrica's reply04 Mar 2026, 12:46
Official
Hi Phumelele, thank you for sharing your feedback.We completely understand how frustrating it is to pay for a service and not have your connection, especially when you rely on it for work.Please be assured that an escalation has been submitted for your payment to be allocated, and our team will review your case to restore your service as quickly as possible.We appreciate your patience and are committed to ensuring your connection is back up and running promptly. U^