FROM WORSE TO EVEN MORE WORSE(R)?

I would never have believed that WebAfrica's service could become worse, there is not even correct grammar for defining how bad their service has become. CONGRATULATIONS on reaching a new low.

So now they removed the normal tickets and phone calls options and leave only whatsapp. If you or agent are busy and don't reply soon enough then issue gets closed, if agent says he solved issue and you leave and it is not fixed then you start from beginning again when you contact them. if you want to speak to a manager/supervisor it has to be booked and can take 24-48 hours (not had a call back yet so not sure this even happens.