1 reviews | Active since Jan 2015

23 May 2021, 18:41

From the greatest to the worst in 2ms

I signed up with WebAfrica a few years ago while I was living in JHB, their service was great. VUMA popped in and did the fibre installation without a problem. I was so satisfied with their service that I never had any downtime or any problems. I move to Stellenbosch a while ago and now WebAfrica has done a complete 180 coupled with FrogFoot fibre.

I app**** to get my fibre here on the 9th of May, Since then there has been NO progress. The place I have has the ONT in the garage everything is perfect except that nothing is working. Every call is just thrown back to FrogFoot, they do not seem to be the problem since all the relevant lights are working the way they are supposed to. I got a WiFi access point to hook up to the ethernet connection and there is still no connectivity. They are passing the buck better than any company I ever dealt with. My mobile data costs have surpassed my fibre cost in Joburg, I get reference numbers with NO results. I am beyond frustrated and I want to cancel everything I have with them. Feedback is not received from them and they just don't seem to care about client retention. I have an active fibre connection in my place in Joburg and no connection down here. Their support lines are all in vain. Can anyone recommend ANY OTHER ISP?

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