1 reviews | Active since Nov 2017
From the best to the worst
Webafrica is not one of the cheapest service providers when it comes to ADSL but I have always stayed with them because they had the best service of all the providers. This is sadly no longer the case. The call center was always efficient and quick. Giving feedback on position in line and you could determined how long it would take to be helped. I just phone again now and was listening to music for over 30 minutes. Hoping that someone will hopefully answer my call.
On the 1 of November I phoned tech support. My line was constantly dropping my connection. When I looked at my DSL console I saw that there was no usage reported from 22 October 2017 and that my Line management did not display my max upload speed. While reporting the line fault I informed Bradwyn that my console and line management was not working. I said he would report it to the development team. It is now 15 days later and the console is still not fixed.
Maybe its time to find someone with better service.
Regards Hendrik Hamman
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah