From the beginning our internet has been unreliable

From the beginning our internet has been unreliable. In October last year the situation worsened significantly, and since then not a day has passed without disconnections, system reboots, or extremely slow speeds.I contacted WebAfrica countless times to resolve the issue. On at least seven occasions my case was “escalated”, yet every time it was closed without resolution, without an engineer visit, and without even consulting me. Each interaction with customer service followed the same pattern: representatives appeared to read from a script before passing me to another department, with no meaningful assistance.I eventually escalated the matter myself to the complaints department and provided evidence of a defective installation, which WebAfrica acknowledged. Despite this, the representative handling my case stopped communicating with me. This has been the worst experience I have ever had with a service provider. I am cancelling the service, seeking a refund and escalating the matter to ICASA