From the beginning not a very good experience, fibre line was installed quickly however router was not delivered the same day

From the beginning not a very good experience, fibre line was installed quickly however router was not delivered the same day. Which is fine but my anguish was I was billed immediately but was not using the fibre because the product delivery was not complete. Few days later I received the product but in the meantime my account was debited for the premium, and the debit order returned because I did not cater for it. I was charged by my bank a return debit order fees and this was upsetting. When I received the information about the initial debit order I did query it over 2 days and was promised it would be rectified but too late my account was debited and I had insufficient funds because I did not expect Webafrica to do this. Today I communicated with Alisha and had a great experience and going forward I hope Webafrica is going to compensate me for the debit return and also let me know more about how they do their billing. Looks like in advance for the product