From Hero to Zero

Hi

If there was a negative star I would give it to webafrica. I have been a reseller for more than 10 years and they where always on the ball with support and everything. Since lockdown you can only call or chat, no more email support. It takes forever to try and sort out issues. I placed an order with webafrica for a client in April 2021 (ONT everything was already installed, they was just to move from another ISP to webafrica, clients contact details where it must be activated was on the order) In September 2021, after several enquiries when it will be activated, I received an invoice for the "enduser" (my client) but it was newly installed in totally the wrong address. I am now trying to cancel that fibre service since 4 September (customer got another ISP in the mean time and heavily upset with me) and still it is not cancelled and I am billed monthly for the service. Even an 3 hour telephone call could not resolve the issue. Another client moved homes. His frogfoot is still active and billed now for more than a month and his vuma connection Vuma confirmed last week with client is active, I have been trying to get that service actived on webafrica's side today, have been trying now for 3 hours, and I am yet again transferred to person number 5, the one agent more useless than the next. I hope at least someone at Webafrica can contact me and help me sort out all the issues that I have. If there is somebody that can assist, my client code is off02.

Trust me, if you go to webafrica chat, you will see this a lot

[17:50, 28/10/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [18:31, 28/10/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying...