MC
Martin C

1 reviews | Active since Nov 2011

22 Jul 2015, 14:33

From good to bad, webafrica keeps failing

SO after my last problem that Chantal so wonderfully solved the rest of the team seem to be letting her down.<br> <br> My issues are back, modsecurity errors, on mulitiple domains, what is the solution as per a support consultant I dealt with today? To give access to my system every time this issue happens and have the issue whitelisted. SO everytime a client tests I just have to accept that MAYBE modsecurity will block the traffic??? are you kidding me what kind of a business would I run if I accept that my clients might run into issues purely because my HOSTING company cannot seem to get a handle on this modsecurity *******.<br> <br> Any good coder will make sure their site is safe from sql injection, there is no need for any firewall to sit on my domains. You are causing me to lose business and I have a right to hold you accountable for it. I requested days ago that a manager contacts me and yet nobody, NOBODY has given me a call besides Chantal who has noticed I have yet to be helped.<br> <br> Stop letting your fellow staff members down people and sort these issues out, I will take my business elsewhere and that too of my other clients who host with you. Your hosting is not stable!

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Replies (1)
Webafrica
Webafrica's reply27 Jul 2015, 12:37
Official
Hello po10cySA,

We're really sorry for the frustration caused by this ongoing issue and we can understand why you're upset.

Our guys were working hand-in-hand with our Sysadmins team to resolve this issue. And they came into an agreement to log the most common Mod sec rules that's being flagged and have them whitelist globally. And this appears to have done the trick.

We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.

Regards,
Mkhululi
Online Team