1 reviews | Active since May 2010
From Good Service to Extremely Poor Service
<p>We've recently switch from a 4mbps line to an 8 mbps line with the help of WebAfrica. We first double checked if this capacity will be able to work on our Telkom line and area which was confirmed by WebAfrica as A-Ok, But for this past month we've been paying for an even ****pier service as we are not even receiving an 4mbps line but less than 2mbps. Our query has been to Telkom and back to WebAfrica, yet we are still being charge for a 8mpbs line that we are not even using, very disappointed and would think that WebAfrica actual will credit us for this as cleary they are receiving the same data on their side confirmed by themselves multiple times. Kindly look into our problem as a matter of urgency or we'll have to look for a different service provider that is able to provide us with an service we pay for. </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah