From exceptional to very poor in a short time!

Webafrica is going downhill at a very rapid rate. They have managed to turn a previously excellent customer service experience into a non-existent service. Expect to hold on for a long time when calling (my record is 40 minutes, after which I eventually gave up). The "bot" option is just as bad - matters hardly ever get resolved.

Add to that the fact they provide false information on upgrades or changes. I was recently overcharged: hours on the WhatsApp line resulted in having to file a formal complaint. The response to the complaint? Please use the WhatsApp line (yeah, sending me in circles), we regard the matter as closed.

Webafrica is at present highly *********, they provide false information and the customer service is non-existent. Stay away!