From bad to worse

My husband, who pays for our internet, is paid on the first of the month. We've never had an issue with our internet being paid on the 1st of the month. On 28 January 2025 we received an email from Web Africa that if the internet is not paid by 31 January 2025, our account would be suspended. We woke up on 31 January 2025 to a suspended account. A friend helped us with funds for the internet, as my husband works from home and is reliant on the internet and we paid the internet on 31 January 2025. We immediately emailed Web Africa the proof of payment and my husband called in as well. We were sent to WhatsApp chat where my husband explained to the lady that he had an overseas job interview via video call on 31 January 2025. He has since forfeited the position as he could not do the interview. My husband works from home and he needs the internet to be able to do his job, guess what? 5 Days later and still no internet!!! Now they are asking for a R 566.00 reconnection fee. Why? When the account was paid on 31 January and you jumped the gun and suspended the account? Not only have they cost my husband a potential job, but they are also now the reason that he is unable to work and if he can't work he can't get paid. So I would like to know if they will compensate us for this loss. This is no way to treat your customers. We're being sent from pillar to post to have this resolved and instead of assisting you are asking for more money. I am beyond angry at this stage.