From a irrate customet to a meager lamb all because of a wonderful agent

After 2 months of batteling for my downgrade to be actioned and countless agents on the companies Whatsapp group chat I was nearing the point of breakdown. Being a sufferer of many mental health issues this was not a good journey for me. I was promised by certain agents that my downgrade was actioned effectibe end of April yet they still debited my bank account for the higher premium even though on their customer zone it reflected my downgrade was actioned and low and behold when i received an sms showing the higher premium was devited from my bank account. I decided to request a call back from the billing department and after a long tat eventually got through to an agent. I explained my situation as I did to the numerous whatsapp agents who rather will be graceful enough not to embarras their services by naming them, I spoke to an agent name Lyle Maile. What a courteous, well mannered and knowledegeable agent he was. Lyle was avle to confirm the onsight error which was made by the whatsapp agents and immediately listened to what my query was and dealt with it in a professional and patient manner. That is what I call phenomenal customer services. Lyle ensured me that he had requested a credit to he actioned a for my money that was overcharged to be refunded to me. He also said that I should just check in within 24/48 hours to confirm that the credit note has been actioned. Webafrica, you have a jewel in Lyle Maile. I previously worked as a Customer services managet for a huge company and know how irrate members can be. Lyle listened to me, apologised and found a thorough way to correct the error that was made by other agents. Thank you Lyle Maile for taking a huge weight of my shoulders and for not letting me have another anxiety attack. You are second to none my brother and Webafrica is blessed to have you in their services. You are a superstar. I think the rest of your employees in the billing department can take a little bit of knowledge from your formidable customer services and know-how. You have made my day after it started off as anothet fight with the whatsapp chat agents. Lyle Maile, you are a legend!