K
Kuberan
1 reviews | Active since Jul 2022
02 Sept 2026, 18:39
From 5 starts, to 1 start, with 2 weeks
From 5 starts, to 1 start, with 2 weeks. The inconsistent internet I had was back within a few days and dealing with the WhatsApp chat has become a pain, first I kept getting transferred to premium support after explaining my issues. Then I had to do all the troubleshooting to have them do the same fix which only lasted 24 hours. Don't even get me started on they rush to close the chat if you don't reply. I am still without good internet and vuma closed the ticket after a port reset without checking if the issue was resolved
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Webafrica's replyOfficial
03 Sept 2026, 09:04Hi Kuberan, we understand how frustrating it is to have your connection remain unstable after multiple troubleshooting attempts, especially when the issue returns shortly after being resolved. We also acknowledge your concerns around the support experience and the ticket being closed before the connection was confirmed as stable.We have submitted a follow-up with our Faults Team to look into the ongoing connectivity issue and the status of the fault, so that the matter can be properly reviewed.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:04
Official
Hi Kuberan, we understand how frustrating it is to have your connection remain unstable after multiple troubleshooting attempts, especially when the issue returns shortly after being resolved. We also acknowledge your concerns around the support experience and the ticket being closed before the connection was confirmed as stable.We have submitted a follow-up with our Faults Team to look into the ongoing connectivity issue and the status of the fault, so that the matter can be properly reviewed.Warm regards,
Webafrica Crew
Webafrica Crew