DS
Dominic S

1 reviews | Active since Jul 2011

17 Aug 2017, 09:08

debited my credit card

<p>You *******ly debited my credit card for an invoice which you should not have issued (Tax Invoice #DOM ********** 01) Then you issued a credit note (#DOM ********** 94) to reverse that. However, you have not credited my account with the R999 you *******ly debited. My last support ticket on this issue raised in my customer section on your website was closed without this being resolved. Why have you not returned my money? When will return my money?</p>

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Replies (2)
Webafrica
Webafrica's reply17 Aug 2017, 10:55
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

DS
Dominic S's update17 Aug 2017, 12:26
Reviewer Update
You must be joking. I gave you my customer number in the review (private info that is only shared with you, the provider). I have opened another ticket already this morning, that if you bothered to use my customer code provided, you'd find it. I am not emailing again or opening a 3rd ticket (remember, you've already closed one without solving it and I've reopened another one today). I will privately now send you all the references again.