********** Webafrica

To whom it may concern. In the first week of August I've cancelled my service with Webafrica because we were moving to a different location, only to find out that the ISP services was not available. I then cancelled my cancellation and upgraded my account to the fibre option available for that address... Now let me tell you, that Webafrica is being the worst at "moving your internet should be a breeze" nothing that we have experience has been that. We moved into house that was left unoccupied for over 6 months, so was not sure that everything worked properly the way it is suppose to. Only to find out that between Vumatel and Webafrica, they could easily say that "all is working with the fiber" without being at the address to conduct the assessment as asked and even F*&%%&king charge me for a few days of fiber activation... without the fiber even working as there was no power cable for the fiber modem. By month end, they were eager enough to do a double billing, one for the LTE and fiber, but my fiber is not even up and running. We as a client had to be pushed around from pillar to post to try and get a answer as to what is happening with my accounts as well as the internet service that is not even up and running. When you load a support ticket, and indicate that you are billed for a service that is not even in use and express the urgency of the matter to be resolved, and then they only label it as a low urgency matter.... I would caution any person that is looking to make use of Webafrica as all they do is just steel your money and not even deliver the service you have signed up for. I need Webafrica management to resolve this matter as soon as possible, before I will start with legal actions as this is *****!!!!!!