********** Company with TERRIBLE Customer Service

We cancelled our fibre service because we were moving. Our cancellation was acknowledged and we advised that we would be returning the router.

One month later we get a bill for a clawback fee because we've only had our fibre for 8 months and not 12. When I enquired I was sent a screenshot from the website as legitimate proof that we should have been informed.

After making a payment arrangement and again enquiring regarding the return of the router Webafrica decided to deduct the full amount from an unauthorised account.

10 days later and I have yet to receive a response. Instead I had to waste 30 minutes on the telephone with an *********** individual to be informed that since I made an eft payment from an account ONCE, they have chosen to deduct from said account at their own discretion. Without signed authorization. I also need to spend more time and money to return the router to their offices before I will be reimbursed.