VA
Vanessa A

1 reviews | Active since Aug 2017

02 Aug 2017, 16:09

*****!!!! Stay away i beg you!!!

<p>I am sooooo appalled by this company and after reading everybody else's comments on this platform I feel like a fool. I mean come on!!!!</p> <p> </p> <p>We've just recievd an invoice from this ********** company for a service that we do not even have nor own. I contacted them in December for the promotion they had at the time and "an account" was created to kick things off. We were told at the time that there was a huge backlog, but we will be contacted. 8 months later we receive an invoice for payments for the promotionasl product. "Apparently" the product was installed and therefore we have to pay and should we cancel we will bear the penalty fees.</p> <p> </p> <p>NO ONE EVER CAME TO INSTALL SH*** !!!! We are still using Telkom ADSL line. Since December no one has contacted us. Not until now that they are happily distributing Invoices for people that signed up for the promotion. R899 for what!?</p> <p> </p> <p>Who are these people and how can they behave like this and get away with it!!!?</p> <p> </p> <p>Why should a cusumer pay for such incomptence and *****???</p> <p> </p> <p>Im so ****ed!!!!</p>

0
Replies (1)
Webafrica
Webafrica's reply03 Aug 2017, 12:29
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah