***** on account

Someone has committed ***** on my account and Webafrica are refusing to set it right or to refund the money. My account has been upgraded to a more expensive package without my consent and I have asked them numerous times to rectify it but they chose to just ignore it. I want to cancel the services due to ***** taking place on my account and that they do not make any effort to rectify it or to correspond to me. I must pay cancellation fees to cancel my contract but this is not right as they are forcing me to cancel my contract due to the fact that anyone has access to my account to make changes. They do not respond to any complaints or tickets which were raise. PATHETIC!!!!!!!