False advertising
<p>Was sold an uncapped line. Then informed that the line is capped if you go past a certain amount of data. That is false advertising and the next step is to go the Advertising Standards Authority of South Africa. This must be resolved now. </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
No follow up, which is typical as it was their error. Carried over my data usage from a capped line to an uncapped line despite the fact it was paid for separately. Considering cancelling all my services with them.
No follow up, which is typical as it was their error. Carried over my data usage from a capped line to an uncapped line despite the fact it was paid for separately. Considering cancelling all my services with them.