1 reviews | Active since Mar 2014
*****
<p>I am not a client of Webafrica, have never been and have no intentions of ever being one. In March, the company debitted my account for services provided. I tried to reverse the transaction from my bank but unfortunately it was too late. I called Webafrica to query the amount and they confirmed the payment. However, they identified me as a Mr Allen, last name, someone. I told them I am not a man, I am not Caucasian and I am not Allen. The gentleman I spoke to apologised and said the Allen person had acted **********ly and promised that the monies would be returned immediately or within a day or two. I relayed my frustrations to him that someone was able to use my banking details **********ly and that I would query it with my bank but he assured me that it would be sorted out and there would be no need for a bank enquiry. A week later the transaction was not reversed. I called again and spoke to a different person who asked that I send my bank statement as proof of th pe transaction and identity, which I did. I then receive a response from Stephanie saying that I reserved the payment with my bank. I told her I didn't understand what she meant by that and that I am not their client. I then told her that her colleague had said to me it was a ***** case and that it would be reversed but now she says to me that I must lodge a ***** case with my bank. I am extremely disappointed in how the company is handling the matter. Their customer service is appalling.</p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
WebAfrica personnel are very dishonest people. Each time I have spoken to them they have assured me that my problem would be resolved. The first person I spoke to assured me that the problem was resolved only to find that it was not. The next person asked that I send my personal banking accounts to prove that they incorrectly withdraw money from my account and then my problem would be resolved. Still nothing. I was contacted by Bithiah Peters after my Hellopeter post who seemed sincere and assured me that my issue would be resolved. A week later she has disappeared. It's disgusting how they treat people. You have the worst service I have ever come across. More than a month later there is still no progress in resolving my matter. They ***** from you, yes *****, and then act as if I am in the wrong. I want my money bac****!
WebAfrica personnel are very dishonest people. Each time I have spoken to them they have assured me that my problem would be resolved. The first person I spoke to assured me that the problem was resolved only to find that it was not. The next person asked that I send my personal banking accounts to prove that they incorrectly withdraw money from my account and then my problem would be resolved. Still nothing. I was contacted by Bithiah Peters after my Hellopeter post who seemed sincere and assured me that my issue would be resolved. A week later she has disappeared. It's disgusting how they treat people. You have the worst service I have ever come across. More than a month later there is still no progress in resolving my matter. They ***** from you, yes *****, and then act as if I am in the wrong. I want my money bac****!