Formal Complaint(fibre order)

Pathetic customer service.

I had a pre order for fibre installation on the 7th of February 2022. I was contacted by a consultant and advised i have to do nothing further, i would be contacted again to make arrangements for the installation date. My neighbors all had their fibre installed by vuma, fly.cool, afrihost. I still had no call. My wife spoke to a consultant last week Wednesday, we now have a new order number ***, i was asked to email proof of residence to ***, i done so on the day, with no response yet.

You advertise online your live webchat, which there is NEVER a consultant available to assist me. I have been on whats app since 9am this morning... just getting chat bot messages telling me they trying to connect me to the next available consultant, which then started speaking to me at 14:52 today. Her name is Gladness, she greeted and asked how she could assist me. I started chatting to her, and she NEVER responded back to me, the chat is now almost 1 hour ongoing, and all Gladness said was 2 things, how can i assist, and 20min into the chat, with no response, i asked if she had gone, she rep****, "am here" and then never again responded to me?

Hows that for customer service from Webafrica? Please explain that to me? Worst i have ever dealt with to be honest. I turned down going with fly.cool after reading their online reviews. And look now, im online writing a complaint to Webafrica. I so wish i continued my application with them, instead i chose Webafrica.

I am a very unhappy customer,

Hoping you understand my frustration.

Thank You

Kind Regards Nabiel Salie *** ***

I am mostly available via email only should i not answer via mobile phone.