Formal complaint regarding poor customer service

I am writing to express my deep dissatisfaction with the service I received today. I am an existing Webafrica customer, and following a recent location change, a router was installed for me.

At 3:30pm today, I contacted Webafrica to activate my services. As of 7:30pm, I am still waiting for assistance from an agent. This delay is unacceptable. When it comes to sales, the response is immediate, yet when support is required, the service falls far below standard.

I find this disparity in customer service extremely disappointing. As a paying customer, I expect timely and efficient support, not hours of waiting without resolution. Based on this experience, I would not recommend Webafrica to others.

I urge you to address this matter urgently and improve your support processes so that existing customers receive the same level of attention as potential new ones.