Forced to pay more

I have been using Webafrica's services for 3 months. App**** for a R399 (20Mb upload/10Mb download) package and have been on it, albeit with some issues. I was recently (unknowingly) upgraded to a higher service that costs me. I did not want to pay the increased amount until I rectified the error. It has been 3 days of me trying to talk to someone. I have only been able to be kept on hold for hours, chat to their useless bot or be given very unhelpful answers by their Whatsapp consultants.

This has given me no joy and the fact that I have only ever been able to talk to 1 consultant over the phone ever since applying for the service is annoying. All I want is someone to talk to. That is all I need.