Forced me to cancel my contract, then stole R1800 from me

Is this whole service a ****? I started using WebAfrica in early 2019. For the first couple months everything was great. Then my Cell-C LTE just stopped working. After I CONTACTED THEM they told me they have stopped their Cell-C LTE services and that I had to switch to Telkom, which I then did. After about 2 months and 7 unanswered support emails, they still didn't send me my new sim card, even though they kept charging me for the service. I was forced to cancel. Later on I received a message saying that WebAfrica have used the debit order agreement to take R1800 from my account to pay for the "free router". Now I have to struggle with their terrible customer service agents to arrange to trade them the router in exchange for my R1800. Do not waste your time with these *******. Use Afrihost instead.