Forced cancelstion by webafrica and them refusing to fix the issue and refund.

I am a WebAfrica fibre customer in *Ilitha Park, Khayelitsha*.

My fibre has been down for almost 3 WEEKS. I have had to buy my own data.

WebAfrica told me on WhatsApp:

> "The truth is that Vuma does not fix the faults in Khayelitsha, and for all the customers who live there that has the faulty connection, we cancel their services and refund them for the downtime."

> "The fault cannot be logged."

Technicians were sent but my line was never fixed. Instead of fixing the network, WebAfrica forced me to cancel.

Now they are saying:

1. The line was ended because I haven't paid for a service that hasn't been working, and I must PAY AGAIN to reconnect even though they can't guarantee it will be fixed.

2. They only want to refund me for 1 week downtime, but I have been down for 3 weeks. On their side it shows I'm connected but I'm not.

3. They are asking me to keep paying while buying my own data for almost 2 weeks.

This is unfair. If Vuma does not fix faults in Ilitha Park, Khayelitsha, why is the service sold here?

I want: - Full month refund immediately so I can move to a reliable provider - Written confirmation of cancellation and that no further debits will happen