PN
Poppy N
1 reviews | Active since May 2026
14 May 2026, 20:41
For something so simple it had to take Vhulenda M to solve it
For something so simple it had to take Vhulenda M to solve it. I had a problem with billing and I called several times and was sent pillar to post, even their on-line chat helped with nothing. A consultant I spoke to told me there's no way to pay but manual 🙄🙄🙄 I asked about account number and she said there's none. I just tried their WhatsApp number and was assigned to Vhulenda M who in a split second had a solution after the online payment failed. He gave me the account number which I was told they don't have. I managed to pay and all thanks to Vhulenda M. I was close to looking for another service provider.
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Webafrica's replyOfficial
15 May 2026, 08:48Hi Poppy,
Thank you for sharing your experience in detail. We’re really sorry for the frustration you went through with repeated calls, unclear information, and being sent from one channel to another. That’s not the smooth or consistent support we aim to provide, especially for something as simple as billing and payment. We understand how close this brought you to considering another provider, and we take that seriously.
We’re genuinely pleased to hear that Vhulenda M was able to step in and quickly resolve the issue for you, especially by providing the correct information that helped you complete your payment successfully. That level of clarity and problem-solving is exactly what we want every interaction to reflect.
Your feedback highlights an important gap in consistency across support channels, and we appreciate you bringing it to our attention.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 08:48
Official
Hi Poppy,
Thank you for sharing your experience in detail. We’re really sorry for the frustration you went through with repeated calls, unclear information, and being sent from one channel to another. That’s not the smooth or consistent support we aim to provide, especially for something as simple as billing and payment. We understand how close this brought you to considering another provider, and we take that seriously.
We’re genuinely pleased to hear that Vhulenda M was able to step in and quickly resolve the issue for you, especially by providing the correct information that helped you complete your payment successfully. That level of clarity and problem-solving is exactly what we want every interaction to reflect.
Your feedback highlights an important gap in consistency across support channels, and we appreciate you bringing it to our attention.
Warm regards,
Webafrica Crew
Webafrica Crew