C
Charles
1 reviews | Active since May 2026
24 May 2026, 11:34
For me it's good eve...
For me it's good even though I was not connected for 6 weeks, and was paying it while it was not working because I like the service
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Replies (1)0
Replies (1)
Webafrica's replyOfficial
25 May 2026, 09:13Hi Charles, Thank you for sharing your feedback with us.We’re really glad to hear you value the service, but we do need to flag something important here, being without a working connection for 6 weeks while still being billed is not the experience we want for any customer. Even when the service is generally appreciated, you should still be able to rely on it working consistently.We’d really like to take a closer look at what happened during that period so it can be properly investigated and addressed. Please feel free to share your account details with us via DM so we can assist further.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 09:13
Official
Hi Charles, Thank you for sharing your feedback with us.We’re really glad to hear you value the service, but we do need to flag something important here, being without a working connection for 6 weeks while still being billed is not the experience we want for any customer. Even when the service is generally appreciated, you should still be able to rely on it working consistently.We’d really like to take a closer look at what happened during that period so it can be properly investigated and addressed. Please feel free to share your account details with us via DM so we can assist further.Warm regards,
Webafrica Crew
Webafrica Crew