Follow up review from 2020 (THINGS HAVE ONLY GOTTEN WORSE)

Just a follow up review nearly 3 years later to see if anything has changed at Web Africa. Clearly not, Please see my original review below and my updated comments in CAPS LOCK: Just a word of advice, should you want you to deal with a this so called ISP that will sign you up in a heartbeat and then take your money offering you no service or support after that please go ahead.

1.You are on hold PERMANENTLY on their phones (if you are lucky to get the call answered your on hold for up to 2 hours and pray that its sorted otherwise you back to the beginning with another 2 hour call if they even answer). SORRY TO SAY THEY DONT HAVE ANY TELEPHONIC WAY OF CONTACTING THEIR SO CALLED SUPPORT DEPARTMENT ONLY NOW OVER WHATSAPP

2.You are directed to their so called Whatsapp support which you wait hours to chat to someone. And when you chat to that someone, get generic copy and paste answers, and when you ask a simple question they rudely say that they have answered all the questions and then end the chat leaving you EXACTLY where you started from. THIS IS NOW THE ONLY WAY OF GETTING HOLD OF THEM, AND NOW IS 90% BOT CONTROLLED, THE ONLY TEAM YOU CAN CALL IS SALES, NOT SUPPORT OR ACCOUNTS. AND THEY ALL PASS ON THE BUCK

3. Your support tickets go unanswered or answered months later (again generic responses). If they do reply months later and you answer or comment on the ticket you can wait again for months or never get a response, or they close the ticket and you have not solved anything. THERE IS NOW NO TICKET SYSTEM AT ALL. YOU CAN ONLY CHAT TO THEM ON WHATSAPP AND YOU NEED TO EXPLAIN YOUR SELF FROM THE START EACH TIME.

4.Buy the router upfront or even better buy your own as when you cancel they charge you again with a claw-back charge R2000.00 and then you sit with no support or anything ( happened to myself). WHEN YOU RETURN THE ROUTER MAKE SURE IT AS EVERYTHING WITH IT, ALL PAPER WORK AND ALL CABLES, THEY CHARGED ME OVER R150.00 FOR A 1 METER NETWORK CABLE, WHERE AT THE SHOPS THEY SELL IT FOR R30.00. MAKE SURE YOU GET A RECEIPT OR YOU WILL PAY FOR RETURNED GOODS.

5.Sales is the only department that answers the calls and all they do when you complain is put you back in the same Que that you were on hold. AGAIN THIS IS THE ONLY DEPARTMENT THAT TAKES CALLS, THERE IS NO LONGER ANY "QUE" TO SIT IN ONLY WHATSAPP

Please rather take your business to Telkom or any other ISP as you will get better service from them. (Least Telkom answers their phones faster than Web Africa) LEAST TELKOM YOU CAN CALL.......

THEY HAVE ALSO MOVED OUT OF THEIR HEAD OFFICE IN CAPE TOWN AND HAVE NO ACTUAL LOCATION HEAD OFFICE. ALSO SO ANOTHER AVENUE YOU CAN'T TAKE

PLEASE DON’T USE THIS COMPANY I CAN GUARANTEE YOU WILL REGRET IT!