GG
Gwenola G
1 reviews | Active since Jun 2011
17 May 2015, 16:55
Flee WebAfrica. No Servicing/Repairs Service.
This is a follow-up report. We still do not have reliable Internet - our connection collapses many times a day, sometimes every 2 minutes for hours on end
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Replies (1)
Webafrica's replyOfficial
19 May 2015, 09:07Hello Gwenola,
We can understand why you're upset because battling a line that's intermittent and slow is excruciatingly frustrating.
Our guys have tried to get hold of you relentlessly on all the numbers you've provided us but there was no response from your end and they've left voice messages, but we didn't hear back from you. Nonetheless, our ADSL team has logged another fault with Telkom and this time around they've escalated this issue to a service manager to assist and to get this issue resolved.
I can assure you that we'll keep you updated and if you have a specific time you'd like for our guys to contact you, please drop our guys an email to: ***
Regards
Mkhululi
Online Team
We can understand why you're upset because battling a line that's intermittent and slow is excruciatingly frustrating.
Our guys have tried to get hold of you relentlessly on all the numbers you've provided us but there was no response from your end and they've left voice messages, but we didn't hear back from you. Nonetheless, our ADSL team has logged another fault with Telkom and this time around they've escalated this issue to a service manager to assist and to get this issue resolved.
I can assure you that we'll keep you updated and if you have a specific time you'd like for our guys to contact you, please drop our guys an email to: ***
Regards
Mkhululi
Online Team
Webafrica's reply19 May 2015, 09:07
Official
Hello Gwenola,
We can understand why you're upset because battling a line that's intermittent and slow is excruciatingly frustrating.
Our guys have tried to get hold of you relentlessly on all the numbers you've provided us but there was no response from your end and they've left voice messages, but we didn't hear back from you. Nonetheless, our ADSL team has logged another fault with Telkom and this time around they've escalated this issue to a service manager to assist and to get this issue resolved.
I can assure you that we'll keep you updated and if you have a specific time you'd like for our guys to contact you, please drop our guys an email to: ***
Regards
Mkhululi
Online Team
We can understand why you're upset because battling a line that's intermittent and slow is excruciatingly frustrating.
Our guys have tried to get hold of you relentlessly on all the numbers you've provided us but there was no response from your end and they've left voice messages, but we didn't hear back from you. Nonetheless, our ADSL team has logged another fault with Telkom and this time around they've escalated this issue to a service manager to assist and to get this issue resolved.
I can assure you that we'll keep you updated and if you have a specific time you'd like for our guys to contact you, please drop our guys an email to: ***
Regards
Mkhululi
Online Team